1. Overview
This Refund Policy applies to paid purchases made in the Genzes app, including verification
badge plans processed through Razorpay. Free features (posts, reels, messaging, Genzes Coins
earned through tasks) are not purchases and are not refundable as cash.
2. What You Buy
- Monthly verification — verification badge access for a limited period (as shown at checkout).
- Lifetime verification — long-term verification badge access for your account (as shown at checkout).
Exact prices and plan names are displayed in the App before you confirm payment.
3. General Refund Rules
- All payments are generally non-refundable once verification is successfully granted to your account.
- Digital / in-app benefits start immediately after successful payment verification.
- Genzes Coins, coupons, and task rewards have no cash value and cannot be refunded or exchanged for money.
4. When Refunds May Be Considered
We may review a refund request if:
- You were charged more than once for the same order due to a technical error
- Payment was successful but the verification badge was not applied within a reasonable time after you contacted support
- A clear billing error occurred on our side
Refund requests should be sent within 7 days of the payment date, with your
registered email, username, payment/order ID, and a short description of the issue.
5. Non-Refundable Situations
- Change of mind after verification was successfully activated
- Account suspension or termination due to Terms of Use violations
- Partial use of a monthly plan
- Failure to meet eligibility or profile requirements after purchase
- Third-party payment failures outside our control (after a successful charge is confirmed, contact us with proof)
6. How Refunds Are Processed
- Approved refunds are processed back to the original payment method via Razorpay.
- Bank or UPI timelines may take 5–10 business days after approval, depending on your bank.
- If a refund is approved and verification was already granted, we may revoke the related paid benefit.
7. Chargebacks
If you dispute a charge with your bank without first contacting us, we may pause related account
features while we investigate. Please email us first so we can resolve genuine issues faster.
8. Contact for Refunds
Email:
genzesofficial@gmail.com
Include: username, registered email, Razorpay payment/order ID, date of payment, and reason.